Warranty Policy

Effective Date: April 1, 2026

At Gloria's Jewelry Box Inc., we take pride in offering quality jewelry crafted with care and attention to detail. Your satisfaction is important to us, and we stand behind the products we sell. This Warranty Policy explains the coverage available for eligible items purchased directly from our website.

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

1. Warranty Coverage

Gloria's Jewelry Box Inc. offers a 12-month limited warranty against manufacturing defects on eligible jewelry purchased directly through our online store.

This warranty covers defects related to:

  • Manufacturing workmanship

  • Material defects

  • Structural flaws resulting from the production process

Warranty coverage begins on the date your order is successfully delivered.

2. Warranty Period

Unless otherwise stated on the product page, eligible products are covered for 12 months from the original delivery date.

If a warranty claim is approved, we may, at our discretion, provide one of the following solutions:

  • Professional repair

  • Replacement with the same or a comparable item

  • Store credit

  • Refund if repair or replacement is not reasonably available

The appropriate resolution will be determined after evaluating the returned product.

3. What Is Covered

Our warranty generally applies to manufacturing-related defects that occur during normal use, including:

  • Loose or defective stone settings caused by manufacturing

  • Broken clasps or fasteners resulting from production defects

  • Defective chains, links, or connectors

  • Faulty craftsmanship

  • Material defects affecting the product's intended use

4. What Is Not Covered

This warranty does not cover damage or issues resulting from:

  • Normal wear and tear

  • Accidental damage or impact

  • Improper use, misuse, or neglect

  • Improper storage or handling

  • Exposure to perfumes, lotions, cosmetics, cleaning chemicals, or harsh environments

  • Scratches, dents, tarnishing, fading, or other cosmetic wear from regular use

  • Lost or stolen jewelry

  • Cracked or broken gemstones caused by external force

  • Unauthorized repairs, resizing, alterations, or modifications

  • Damage caused by third parties

Products purchased from unauthorized sellers, resellers, or third-party marketplaces are not eligible for warranty coverage.

5. How to Submit a Warranty Claim

If you believe your product has a manufacturing defect covered under this warranty, please contact our customer support team with the following information:

  • Your order number

  • Date of purchase

  • A detailed description of the issue

  • Clear photographs showing the defect

  • Any additional information that may assist with our evaluation

If inspection of the item is required, we will provide instructions for returning the product.

For approved warranty claims, a prepaid return shipping label may be provided when applicable.

6. Warranty Resolution

After receiving and inspecting the returned product, we will determine whether the issue qualifies for warranty service.

If your claim is approved, we may provide one of the following remedies:

  • Repair of the item

  • Replacement with the same or a comparable product

  • Store credit

  • Refund to the original payment method if repair or replacement is not feasible

Approved refunds are generally processed within 7 business days after the warranty claim has been finalized.

7. Jewelry Care Recommendations

To help preserve the beauty and longevity of your jewelry, we recommend that you:

  • Store jewelry in a clean, dry, and protective jewelry box or pouch.

  • Remove jewelry before swimming, exercising, bathing, or performing manual labor.

  • Avoid contact with perfumes, lotions, cosmetics, household cleaners, and other chemicals.

  • Clean your jewelry regularly using appropriate jewelry care methods.

Proper care can significantly extend the lifespan and appearance of your jewelry.

8. Limitation of Liability

To the fullest extent permitted by applicable law, the liability of Gloria's Jewelry Box Inc. under this Warranty Policy is limited to the original purchase price of the affected product.

We are not responsible for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our products.

9. Contact Us

If you have any questions about this Warranty Policy or would like to submit a warranty claim, please contact us:

Gloria's Jewelry Box Inc.

Company Number: P18000022718

EIN: 82-4852315

Email: support@gloriasjewelry.shop

Phone: +1 (786) 234-4991

Address: 24420 S Dixie Hwy, Princeton, FL 33032, United States