Return & Refund Policy

Effective Date: April 1, 2026

At Gloria's Jewelry Box Inc., customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process designed to make resolving any issues as simple as possible.

1. Return Eligibility

We accept returns for both defective and non-defective products.

To qualify for a return:

  • The request must be made within 30 days of the delivery date.

  • Items must be unused, unworn, and in their original condition.

  • Products should be returned with all original packaging, tags, and accessories whenever applicable.

  • Proof of purchase or your order number may be required to process your return.

We reserve the right to refuse returns that do not meet these requirements.

2. Return Process

All returns are handled by mail.

Before sending your item back, please contact our customer support team to obtain return instructions. Returns sent without prior authorization may experience delays in processing.

3. Return Shipping Costs

  • If you receive a product that is damaged, defective, or incorrect, we will cover the cost of return shipping or provide a prepaid return shipping label when applicable.

  • If you are returning an item due to a change of mind or any reason unrelated to a product defect or shipping error, you will be responsible for the return shipping costs.

4. Exchanges

We are happy to offer exchanges when replacement items are available.

If the requested replacement is unavailable, we may instead issue a refund to your original payment method or provide store credit, depending on the circumstances.

5. Restocking Fees

Gloria's Jewelry Box Inc. does not charge any restocking fees on approved returns.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your return request.

If approved:

  • Your refund will be issued to the original payment method used for the purchase.

  • Refunds are generally processed within 7 business days after approval.

Please note that your financial institution or payment provider may require additional time before the refunded amount appears in your account.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the item and any damage or defect

After reviewing your claim, we will arrange an appropriate solution, which may include a replacement, repair, or full refund.

8. Order Cancellations

Orders may be cancelled only before they have entered the processing or shipping stage.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery if your purchase meets the requirements outlined in this Return & Refund Policy.

9. Contact Us

If you have any questions about returns, exchanges, or refunds, our customer support team is here to assist you.

Gloria's Jewelry Box Inc.

Company Number: P18000022718

EIN: 82-4852315

Email: support@gloriasjewelry.shop

Phone: +1 (786) 234-4991

Address: 24420 S Dixie Hwy, Princeton, FL 33032, United States